What I do
The work that keeps an office on schedule.
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Front desk & reception
First point of contact — greeting clients and patients, answering questions about services, routing calls, and handling intake without letting a line build.
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Scheduling & coordination
Booking appointments around location and staff availability, sending reminder calls, and rebuilding the day when something moves.
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Billing & payments
Collecting payments, walking clients through statements, verifying insurance coverage, and routing account issues to the right department.
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Records & data entry
Accurate entry into practice management and scheduling systems, spreadsheet reporting, filing, and follow-up that closes the loop.
Experience
Where I’ve worked.
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2021 – Present
Customer Service & Front Desk Management
Driving School · Suffolk County, NY Full time
Manage the front desk and customer experience: explaining lesson packages and services, taking payments, and answering questions on licensing, appointments, and road tests. Schedule student lessons across instructors by location and availability, resolve customer concerns, and support upper management on special projects.
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2022
Customer Service Representative
HEAP, New York State · Hauppauge, NY Part time
Fielded incoming calls about the Home Energy Assistance Program and the benefits available to applicants. Granted system access for data entry and verification of client information, alongside general office support.
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2019 – 2021
Telephone Billing Unit
Clinical Practice Management Plan · East Setauket, NY Returning
Billing support for all Stony Brook physician departments. Handled patient calls on medical bills and statements, collected payments, verified coverage with insurance carriers, delegated account issues to the appropriate unit, logged every call in the practice system, and kept follow-ups moving to resolution.
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2018
Office Staff
Shelf Life Inc. · Hauppauge, NY Part time
Warehouse invoicing for the King Kullen account, including weekly sale-item spreadsheets. Routed incoming calls and handled data entry and general office duties.
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2016 – 2017
Office Staff
MNS Fuel · Ronkonkoma, NY
Scheduled oil delivery orders and placed customer reminder calls. Applied delivered orders and payments in the billing system, generated reports, managed collections, and handled filing and correspondence.
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2009 – 2016
Family care
Long Island, NY Career break
Full-time caregiving for a household of three, returning to office work in 2016.
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2006 – 2009
Telephone Billing Unit
Clinical Practice Management Plan · East Setauket, NY
First term with the Stony Brook physician billing group — patient billing calls, payment collection, insurance verification, record keeping, and account follow-up.
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Earlier
Medical Office Reception
Ophthalmology, internal medicine & radiology practices · Suffolk & Nassau County, NY
Several years across Long Island medical practices as front receptionist and assistant to the head secretary: patient check-in and check-out, appointment booking, insurance intake, filing and faxing, instrument sterilization, setting up medical testing, and courier runs between offices.
How I work
Dependable, and quick to pick things up.
I take notes during training and I ask questions early, so I get up to speed fast and I don’t need the same thing explained twice. Punctuality matters to me, and so does leaving a job in good standing.
I work well on my own and just as well on a team. Busy offices don’t rattle me — I can hold several things at once and still give the person in front of me my attention.
Toolkit
- Microsoft Excel
- Microsoft Word
- Multi-line phone systems
- Appointment scheduling systems
- Medical billing systems
- Insurance verification
- Payment processing
- Data entry
- Patient & client intake
- Records management
Contact
Available for full-time or part-time office roles.
Open to administrative, front desk, scheduling, and billing positions across Long Island. References available on request.
sparklelious@aol.com